Sample Articles from the DNN Professor™ - Member Article Index

Buck will be away for 2 days helping his mother through knee replacement surgery...

The most memorable two events of a persons life are their wedding day and their funeral. Statistics show that the average amount of people that attend these events are 250. This leads me to believe that the sphere of influence that surrounds all of us is an accumulation of 250 people that we come in contact with or retain some relationship with...

The job is done. The client is happy with your work. You sent the invoice and now you are waiting on the check. The key to collecting money from slow-paying clients comes down to one simple thing: asking for payment. The trick is knowing how to ask...

The key to a successful business is maintaining a steady customer base. After all, successful businesses typically see 80 percent of their business coming from 20 percent of their customers. Too many businesses neglect this loyal customer base and...

Good customer service is a valuable asset, especially in today's high-tech-oriented, increasingly impersonal business world. Therefore, if you are aware of common customer service mistakes and go out of your way to avoid them, you may strengthen your position in a competitive market...

In a traditional brick-and-mortar store, if a customer needs help, he or she can look around and find someone. In e-commerce, obviously, that's not an option. So how can you provide customer service as a part of your online sales experience? It's probably easier than you think...

Think about the last time you had a negative buying experience. Did an e-commerce site fail to respond to your email query? Or maybe a sales associate at your neighborhood computer store didn't know the difference between a floppy drive and a hard drive. Perhaps you were left on hold for an inordinate amount of time when you called a mail-order company's toll-free line...