We have a weird situation with one of our products.  It was entered just fine.  I can edit it and see all the photos we uploaded as well as the text we put in the company info and specifications pages. The product displays just fine in the listing. But, when I click on the More Info button, I get an error message that says, "File Not Found. The requested document was not found on this server."

It only affects one product.  The others display normally.

Of course, the problem product was entered by someone just learning to use the system. So I'd like to determine what she did, so we can train others to avoid it. And I'd like to know how to correct it, in case it happens again.  Any ideas?

Hi Greg,

Without seeing it, I can't comment on the error.

Do you have your event logs activated.

If so, was an error thrown in DNN Event Viewer?

Buck

Hi Greg,

Great looking site!

After reviewing your site I have noticed the following:

1. The Xantrex listing is throwing a 404 error
2. The ASA Electronics listing is throwing a 404 error
3. The Return to Listing link on the detail page is not resolving

I have determined that the Xantrex listing is not resolving the URL due to the period after the Inc. in the company name.

The ASA Electronics URL is not resolving due to the double quotes. (Jensen 19" LCD TV) in the product name.

These special characters are causing mischef in the way that DotNetNuke and XMod form the URL that is passed to the detail page.

HTML Codes Reference

I have tested the listings using HTML numbers to replace the special characters but both IE7 and FireFox browsers still convert back to the period and double quotes that are causing the passing of parameters in the URL to not resolve.

I have brought this issue up to the XMod MVP team to see if we can come up with a resolve.

In the meantime, to correct the existing listings:

Edit the Xantrex listing and remove the period after the word Inc.

Edit the ASA listing and change the double quote to the word inch (Jensen 19" LCD TV >> Jensen 19 Inch LCD TV).

In regards to the Return to List link on the detail page:

The URL attached to the Return to List button is currently http://newrvproducts.com/Products/tabid/57/Default.aspx

I believe you want it to be http://rvproductreviews.com/Products/tabid/57/Default.aspx

Buck